Jason Gannon

Technical Writing | API Design & Documentation

Professional Summary

Versatile technical writer, API designer, and software developer with over 10 years of experience in the software industry. Expertise in user & developer documentation. Expertise in the OpenAPI Specification and REST API design. Extensive experience in fintech, including banking and payments (PCI DSS). Strong background in security, data privacy, and regulatory compliance. Enjoy collaborating with stakeholders to improve the user experience of APIs, software, and documentation.

Skills

Technical Writing & Editing

API Design & Documentation

OpenAPI Specifications (OAS)

Developer Portal Development

Fintech: Payments, Banking

Security, Data Privacy, Regulatory (PCI DSS)

Markdown, HTML, CSS, JavaScript

Information Architecture

Change Management & Version Control

Agile Methodologies

Professional Experience

Qualtrics

Senior Technical Analyst (Technical Writing) | Mar 2022–Sep 2024

Led API documentation and governance programs to improve the quality of public APIs.

• Developed and managed an API style guide and API rulesets to limit inconsistencies across the platform.
• Integrated Spectral API linter from Stoplight into our CI/CD pipeline (GitLab/Jenkins).
• Improved accuracy and concision of API documentation—40% reduction in support tickets.
• Created public APi Collections on Postman API, which won Postman’s award for Best New API for 2024.

United Parcel Service (UPS)

Senior Technical Analyst (Technical Writing) | Sep 2023–Feb 2024

Led API documentation and governance programs to improve the quality of public APIs.

• Implemented custom Spectral linter for API validation to make sure OASs were correct and consistent.
• Refactored public OAS documentation to improve validation rates with the OpenAPI 3.x standard.
• Developed a web app prototype for a new developer portal, increasing product teams’ satisfaction.

Pace Software

Senior Technical Writer | Sep 2021–Jul 2023

API design and documentation. Led development of developer portal for fintech startup (mobile payments).

• Designed and documented public APIs to speed up integration with payment processors.
• Developed a JSON-based rules engine for logic processing, which reduced system.
• Handled all compliance documentation for PCI DSS audits and certifications.

Conduent

Senior Technical Analyst (Technical Writing) | Sep 2017–Sep 2021

Developed content models, documentation, and learning plans for enterprise web applications.

• Developed content models, document models, and a task roadmap that sped up employee onboarding.
• Ensured software and documentation updates were in 100% compliance with industry regulations.

G&G Software

Technical Writer; Web Developer | Oct 2010–Present

Technical writing and web development services for web and mobile applications (banking).

• Developed responsive web applications during early days of mobile banking applications.
• Created RESTful web services for financial applications to improve customer experience.

Education

Purdue University, West Lafayette, Indiana

Bachelor of Arts—English Literature, minor in Mathematics

Tools

• Documentation: Markdown, LaTex, AsciiDoc, reStructuredText
• API Tools: Swagger, Postman, Stoplight
• Languages: Markdown, HTML, CSS, JavaScript
• Frameworks: React, Next.js, Astro, Svelte, Node.js, Express.js, .NET
• Diagramming: Visio, Lucidchart, draw.io, PlantUML, Mermaid JS
• Version Control: Git, GitHub, GitLab

Certifications

• OpenAPI Initiative (OAI) Certified OpenAPI Specialist
• API Documentation Certification
• Postman API Certification
• PCI DSS Compliance Fundamentals

Sample Projects

• Pace Software Developer Portal & API Reference
• Integrating with RuleEngine
• Spectral API Linter Web Application
• Linking to Your Postman API Collection

Contact Me

Visit my Portfolio for more about me and the projects I'm working on.