Jason Michael Gannon

Technical Writer and Web Developer

Senior Technical Writer & Software Developer with 19+ Years of Industry Expertise.

Clear and accurate: Technical writing that distills complex technical subjects into logically-structured, well-designed, easy-to-follow content

User-friendly: Methods that place the user at the forefront and call on best practices from technical writing, information architecture, and instructional design to deliver an engaging user experience

Versatile: Experience that includes a wide-range of documentation, including tutorials, how-to guides, and reference material such as API references and technical specifications

Summary of Skills

Technical Writing

Documentation Tools (Markdown, LaTeX, ePub, AsciiDoc)

Information Architecture

Web Frameworks (Gatsby, Next.js, Docusaurus, Astro, Hugo)

Web Development (HTML, CSS, JavaScript)

API Design & Documentation (OpenAPI, Swagger, Postman, Redocly, Stoplight)

Technical Research and Analysis

Version Control and Continuous Deployment (Git, GitHub, GitLab, Azure, AWS)

Search Engine Optimization, Web Analytics

UX/UI Design

Data Visualization and Infographics

Work Experience

Senior Technical Writer

Qualtics XM | April 2022 - Present | Remote

• Updates to Public API documentation. Includes work in Markdown, MDX, JSX/TSX.
• Liaise between engineers and product managers, ensuring validation of technical details
• Update API specification (OAS), including descriptions, endpoints, schema.
• Help administer and update design or developer portal framework (Gatsby SSG).
• Improve documentation with tutorials, videos, and infographics, creating a more engaging user experience.
• Manage public collections in Postman, author user guides for Postman integration.

See my work at: Qualtrics API Docs.

Senior Technical Writer

United Parcel Service | September 2023 - February 2024 | Remote

• Perform API governance reviews; ensure OAS validates to OpenAPI standard.
• Update API specification (OAS) to bring into compliance with OpenAPI standard.
• Update Developer Portal documentation, Markdown, MDX, and JSX.
• Design rule set for Spectral linter; established scoring system to evaluate OAS compliance
• Lead SME interviews with domain and technical SMEs to gather project requirements
• Conduct review and editing of content, collaborating with SMEs to enhance clarity, readability, and consistency
• Support product teams during development of new APIs to ensure compliance with OpenAPI 3.1 standard.
• Develop mock-up for stakeholder review of new devportal

Senior Technical Writer

Pace Software | Sep 2021 - July 2023 | Remote

• Designed and governed API development. Created documentation that validated to Open API specification
• Developed our Developer Portal using Redocly Portal, a comprehensive resource for developers
• Built diagrams and models with tools like UML, C4, mermaid.js, plantUML
• Edited API references, wrote business requirements documents (BRDs) and technical specifications
• Created end-user and internal documentation that communicated information clearly
• Experienced with full stack: Azure Cloud, .NET Core, React, PostgreSQL

See my work at: Pace Software Documentation.

Senior Technical Writer

Conduent | Sep 2017 - Sep 2021 | Remote

• Analyst for system owner during creation of enterprise web apps.
• Confirm system owner requirements in UAT.
• Design documentation and plan end user onboarding.
• Validated drafts of step guides in the testing environment; capture system updates.

Technical Writer; Front-end Development

Self-Employed | Oct 2010 - Sep 2017 | Remote

• Front-end development and web content: JavaScript, HTML, CSS.
• Prepared API documentation and managed CMS.
• Worked with a global team of developers, product owners, scrum masters to aid documentation.
• Client list included Hewlett Packard, EY, PwC, Nokia, Ericsson, Siemens.

Project Manager

The Korte Company | Sep 2004 - Sep 2010 | Las Vegas, Nevada

• Managed all phases of proposal development.
• Coordinated with subcontractors to provide budget and schedule for proposal.
• Worked with engineering team SMEs to develop project and systems descriptions.
• Built and managed department takeoff and estimating databases (MS Access).

Education

Bachelor of Arts in English Literature | Minor in Economics

Purdue University, West Lafayette, IN, 2004

Contact Me

Visit my Portfolio for more about me and the projects I'm working on.